Request within 7 days
Return or refund requests must be made within 7 days of receiving the order.
Returns policy
Returns and refunds may be requested within 7 days of delivery when eligible items are unused, in original packaging, and authorized by support.
Return or refund requests must be made within 7 days of receiving the order.
Eligible items should be unused, in original packaging, and include all accessories.
Support must authorize the return before anything is sent back.
You may request a return or refund within 7 days of receiving your order. This applies to eligible returns as well as defective, damaged, or incorrect items.
Requests made after the 7-day window may not be accepted unless required by applicable consumer protection rules.
To be eligible for a return, the item must be unused, in its original packaging, and returned with all included accessories.
Used or customer-damaged items are not eligible for a refund unless they arrived defective or were supplied incorrectly.
If you receive the wrong item, a defective item, or a damaged item, contact support within 48 hours of delivery with your order number and clear photos or videos.
After review, support may offer a replacement or a refund depending on the item, stock availability, and claim details.
We strongly recommend recording a clear, unedited video while opening your package. This can help verify damage, missing items, or incorrect products faster.
Claims can still be submitted without an unboxing video, but review may take longer if the evidence is limited.
If you change your mind about a non-defective item, it may still be reviewed for return within 7 days of delivery if it is unused and in original packaging.
For change-of-mind returns, the customer is responsible for return shipping, original shipping fees are not refundable, and refunds are processed after the returned item is received and inspected.
Once an approved return is received and inspected, refunds are usually issued within 3 to 5 business days.
Your bank or payment provider may take additional time to show the refund in your account.
Shipping fees are non-refundable unless the item arrived defective, damaged, or incorrect and support confirms the claim.
Return shipping instructions will be provided after support authorizes the return.
Please contact support before sending any return. Unauthorized returns may not be accepted or may be delayed.
Include your order number, the email used at checkout, the item involved, and the reason for the return request.
Ready to ask about a return?
Contact support