Order processing
Orders are checked for payment, stock, address quality, and fulfillment readiness before dispatch.
Delivery policy
Shipping options, costs, and delivery estimates are confirmed at checkout based on destination, order contents, and available methods.
Orders are checked for payment, stock, address quality, and fulfillment readiness before dispatch.
Delivery estimates are shown at checkout when available and may vary by destination, carrier, and product availability.
Tracking and order updates are sent to the email address used at checkout when carrier tracking is available.
Shipping totals are calculated during checkout based on the order, destination, and available delivery method.
If a promotion changes shipping cost, the final shipping amount shown at checkout is the amount that applies to the order.
Most orders move through payment review, stock allocation, packing, and carrier handoff before they are marked as dispatched.
Orders placed during weekends, holidays, major promotions, or high-volume periods may take longer to process.
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an address mistake, contact support quickly. Changes may not be possible after an order has entered fulfillment.
If an order appears delayed, damaged, incomplete, or delivered to the wrong location, contact support with your order number and delivery details.
Some delivery issues require carrier review, so keeping tracking updates, packaging, and delivery photos can help resolve the case faster.
Need help with a shipment?
Contact support